FM
Frikkie M
1 reviews | Active since Sept 2009
10 Jan 2023, 14:40
I pay for something that I cannot use!!!!!!
I took out a new contract with Vodacom on December and cannot receive calls on the number. Every time I phone Customer Care I get some useless excuse on they cannot assist me. This is absolutely the worst service I have ever experienced from Vodacom. EVER...
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jan 2023, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2023, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jan 2023, 12:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you are now able to get through to both numbers.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you are now able to get through to both numbers.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2023, 12:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you are now able to get through to both numbers.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you are now able to get through to both numbers.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
FM
Frikkie M's updateReviewer Update
19 Jan 2023, 12:54Thank you for helping me sort this out after investigating the fault.
FM
Frikkie M's update19 Jan 2023, 12:54
Reviewer Update
Thank you for helping me sort this out after investigating the fault.