I PAY FOR NOTHING

I've been a Vodacom customer for nearly 10 years and this service they gave me was shocking .I paid my account last month on the 3rd of Feb but with the wrong reference number and that was my fault, then they suspended my line on the 8th ,I think. I called them and they told me that they found the money and they will allocate it to my account after I send them the POP.fine ,fair enough. After struggling I faxed and emailed them the POP and nothing happened. My line was unsuspended on the 23rd, but the guy told me the money wasn't allocated yet for it takes 7 to 14 working days for it to take effect and I specifically asked if I pay my account for the next month on the 25th of Feb will they suspend my line because by that time the money wont be allocated and they said NO. They phoned me yesterday and told me i have an outstanding amount and they then suspended my line. I'm sick of waiting for people to answer my call. I'm not going to pay my account or call you guys until my phone is back online. If you guys did your job in the first place a lot of effort could've been spared. Really disappointed and don't think ill use Vodacom again .Rectify the situation and ill reconsider.