mM
mushashag M
1 reviews | Active since May 2014
12 Nov 2018, 14:07
I paid you what I owed so can I please have my settlement letter
Since settling my account on 25 September I have called several times where I was promised that ITC will be updated and a settlement letter will be sent to me.
But to date, no update was done and no settlement letter has been forthcoming.
Can Vodacom take this seriously?
account I ********** -2
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Replies (2)
Vodacom's replyOfficial
12 Nov 2018, 15:43Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Nov 2018, 15:43
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
mM
mushashag M's updateReviewer Update
19 Nov 2018, 10:45Many thanks for resolving this, settlement letter received and I also see that ITC was updated.
mM
mushashag M's update19 Nov 2018, 10:45
Reviewer Update
Many thanks for resolving this, settlement letter received and I also see that ITC was updated.