1 reviews | Active since Jan 2018
I paid up the premature cancellation fee of R3802.46 on 26/08/2017 and faxed proof of payment but they still continued to deduct money from my account.
I phoned Vodacom on 22nd,23rd and 24th of January 2018 and they said they will do an investigation and this will take 7 to 14 days and they still continued to deduct R539.00 from my account since August 2017 till January 2018, this morning they took another R2908.22 off my account . It feels as if they want to take theire time and not pay back my money
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Martin,
As per our telephonic discussion,
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day Martin,
As per our telephonic discussion,
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
