MB
Martin B

1 reviews | Active since Jan 2018

31 Jan 2018, 22:09

I paid up the premature cancellation fee of R3802.46 on 26/08/2017 and faxed proof of payment but they still continued to deduct money from my account.

I phoned Vodacom on 22nd,23rd and 24th of January 2018 and they said they will do an investigation and this will take 7 to 14 days and they still continued to deduct R539.00 from my account since August 2017 till January 2018, this morning they took another R2908.22 off my account . It feels as if they want to take theire time and not pay back my money

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Replies (2)
Vodacom
Vodacom's reply01 Feb 2018, 06:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Feb 2018, 11:59
Official

Good day Martin,

As per our telephonic discussion,

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian