I paid up my contract but i can no get a contract cause my account is Prelegal

<p>I had a contract with Vodacom , it ended in August . I did not renew it because i did not need a phone at that time.</p> <p>Now i want to take a new contract , they telling me that my account is Prelegal ( on the system) so i can not take a new contract.</p> <p> </p> <p>This is affectign me badly because i have been up and down at vodacom shop and there is no solution .</p> <p>last week i went five times to the shope on different dates but the issue hasnt been resolved and customer care people are saying its a procurement issue , procurement says its a legal issue , legal says it an IT issue.</p> <p> </p> <p>Can this be resolved because i am not compromised.</p> <p> </p> <p>Regards</p>