I paid to cancel one of my lines and now all of a sudden my bill is over R1000 more

Item: Vodacom
Rating: 1
Author: Lisa L

I paid to cancel one of my lines and now all of a sudden my bill is over R1000 more. When I call them no one can explain why? I refuse to pay extra when I already paid R1782 to cancel a contract. I demand someone contact me and it gets sorted.

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Replies (1)

Vodacom's replyOfficial

22 Dec 2023, 07:50

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply22 Dec 2023, 07:50

Official