I Paid My Account, Yet I am being Penalized for a failed debit order that was never supposed to happen and because i paid 3 days earlier and not 5 days.

Disgruntled Client of almost 7 years

So this morning - i get a message to say " Hi, your debit order on your Vodacom returned unpaid. Please SMS ARR to 31050 for more payment options or call - then i call client services but before i do i get this automated voice that tells me that i now owe them almost R150 MORE than what my actual debit order is for.

Here's my dilemma I paid - on the 29th of August - Full amount I paid in July - Full amount I paid in June - Full amount

But now i have a Vodacom Customer Service consultant tell me in a call that I am being penalized for not paying 5 days before my debit order goes off - because i paid 3 days via EFT ( Like i normally do) before my debit order was due i am being penalized almost R150 because i paid early but apparently TOO LATE according to Vodacom's Billings Dept - and i shouldn't take my stress out on him . When i told him i wanted to speak to a Supervisor, Teamleader or Manager he tells me there's no one around. they are not available. not a single manager - alluding to the fact that i will just need to probably pay this penalty because had i paid 5 days earlier and not 3 days i wouldnt be having these problems apparently. Client Services consultants now telling Consumers how much earlier to pay their accounts . Its not a great thing to pay early anymore. They will still try to debit you and then if they cant you have to pay your bank for unnecessary bounced debit orders.

I AM LIVID!