i paid for their mistake

On the 28th October 2015 I called Vodacom to find out why my internet is not connecting on my contract sim car the lady I spoke to 'Sam' was not very helpful couldn't answer most of my questions but that was fine until I learned the following morning that my prepaid sim is also suspended. I called Vodacom about five time and every consultant claimed there is nothing wrong on their side the problem might be my phone. I kept switching my phone on and off as they instruct but nothing happen, they all mentioned that they can pick up my number on their side as contract but no one explained how so. This lasted for four day, my life was on a standstill, couldn't even access my banking as I still need the OTP. As if that is not enough on the 1 nov2015 when they finally decide to open my line my R24 airtime and R29 dada bundle value was gone. So I paid almost R60 for their inconvenience and mistake.