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Prudence M
1 reviews | Active since Feb 2021
12 Feb 2021, 12:54
I paid for nothing!!
I bought data via my banking app, money went out but I didn’t receive the data. When talking to agents on Facebook they couldn’t be bothered and told me to talk to my bank. I did and my bank said on their side they can’t really do anything because I authorised the payment and it went through to Vodacom, the problem is on Vodacom’s side. Talking to Vodacom agents again after talking to my bank, still they couldn’t be bothered they just blame the bank. I want my refund.
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Vodacom's replyOfficial
12 Feb 2021, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2021, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Prudence M's updateReviewer Update
16 Feb 2021, 15:02It is incorrect. My statement shows that the money went out and into your account. How is it a problem of the bank? Anyways I’ve spoken to your agents who have proven to be *********** again. Instead of allocating the correct data I bought they sent whatever data they felt was sufficient. Useless service.
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Prudence M's update16 Feb 2021, 15:02
Reviewer Update
It is incorrect. My statement shows that the money went out and into your account. How is it a problem of the bank? Anyways I’ve spoken to your agents who have proven to be *********** again. Instead of allocating the correct data I bought they sent whatever data they felt was sufficient. Useless service.