I paid for my KWIKA but VodaPay is in no rush to get my card machine working.

I paid and received my KWIKA card machine for business purposes over two weeks ago, I have been trying since that day to get my FICA registration completed and every time there is either a technical issue on the website, or there is an issue with the verification image. I have called numerous times and everytime they advise me to give it two hours to two business days and I will receive an email with my merchant ID so I can use it, to date I have not received an email. I submitted a ticket:

VODAPAY Attachments Tue, Apr 5, 1:03 PM (4 days ago) to me

Dear Customer

Thank you for your correspondence. The VodaPay support team will attend to your query within the next 24 48 hours.

Your reference number is EC-1E6X-23Z2SG

For any ***** related issues, please contact us on ***

Regards, VodaPay Support Teamand it has still not been resolved.

NO response received. Eventually I find out that the picture that was submitted for verification wasn't sufficient, this I only found out after calling for days, they couldn't notify me of the issue. We resubmitted, I called and they promised me in 2 hours I would have my email and the card machine would be functional. It is now the next day and almost 18 hours later, still no email, still no working card machine.

I need my card machine in working order tomorrow for a fundraising event, which is why I started this process weeks ahead. How is it possible for one department to be so *********** in communication and resolving a simple approval?