1 reviews | Active since May 2017
I paid a cancellation fee to get rid of Vodacom but they are still billing me...
<p>After dealing with Vodacom's incompetence for years I decided to cancel my contract and pay the early cancellation fee. After doing this, signing all documents and receiving a confirmation of receipt, I still receive a monthly invoice from Vodacom. I have been on the phone for more than an hour. The accounts department and Cancellation department is playing ping pong with my call. I have been transferred to accounts 5 times and to cancellations 5 times. No one there knows what is going on as my number is not active but still I am receiving invoices. Accounts blame cancellation department and cancellation department blames accounts. Here I am stuck in the middle. All I want to do is get rid of Vodacom and I paid a hefty amount to do that...but still they are to incompetence to complete a simple task. I am still holding on...</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you very much for your COPY PASTE reply. I will wait for a consultant to phone.
Thank you very much for your COPY PASTE reply. I will wait for a consultant to phone.
