NJVR
Natasha Jansen Van Rensburg

1 reviews | Active since May 2017

11 May 2017, 15:07

I paid a cancellation fee to get rid of Vodacom but they are still billing me...

<p>After dealing with Vodacom's incompetence for years I decided to cancel my contract and pay the early cancellation fee. After doing this, signing all documents and receiving a confirmation of receipt, I still receive a monthly invoice from Vodacom. I have been on the phone for more than an hour. The accounts department and Cancellation department is playing ping pong with my call. I have been transferred to accounts 5 times and to cancellations 5 times. No one there knows what is going on as my number is not active but still I am receiving invoices. Accounts blame cancellation department and cancellation department blames accounts. Here I am stuck in the middle. All I want to do is get rid of Vodacom and I paid a hefty amount to do that...but still they are to incompetence to complete a simple task. I am still holding on...</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply11 May 2017, 15:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NJVR
Natasha Jansen Van Rensburg's update11 May 2017, 16:05
Reviewer Update

Thank you very much for your COPY PASTE reply. I will wait for a consultant to phone.