I never would have thought

Let me be frank. I hate Vodacom, it's been a rough 15 years with the company, and on 21 May 2018 I was very ready to cancel my last contract with them (having already cancelled all the rest I had). Little did I know a lady by the name of Khuselwa was going to be extremely persistent in my staying with Vodacom. I was not about to entertain any notion of continuing with Vodacom, and may have come across as a bit rude to her, she kept calm, friendly and warm. Anyway, Khusie then, somehow convinced me to actually stay with Vodacom by making me an offer I would be a ***** to refuse... Then everything started to go wrong (as per the norm with Vodacom) Their emails were down, the confirmation sms didn't get sent for days, class weren't coming through. We struggled to get this sorted out but she kept a level head, and throughout did everything in her power to keep me calm and happy. I must commend that lady for being an awesome and extremely professional agent. Vodacom must do everything in their power to make sure she gets the recognition she deserves. She is the epitome of going the extra mile and actually caring about clients and their needs. If everyone at Vodacom had her attitude no doubt it would be a great company. Well done Khusie, and thank you.