I never imagined Vodacom could be this bad

wow, Vodacom for the 3rd time has ignored following up on my HelloPeter review. The 2nd review at least got a phone call but its been a month with no answer to my emails. And they continue to charge me for a contract I legally cancelled within 10 days of taking it out. Its been 2 years, 30 phonecalls, multiple emails and everyone I talk to blaming some other department, never taking responsibility or accountability for their mistakes, which I have in writing. Making promises to fix then dissapearing and I simply keep getting billed each month. On top of that I get called and asked if I would like to upgrade my contract. When I have not used one cent on airtime or data on this contract believing that each customer service consultant may fulfill their word.