I never heard this excuse before!

I am so disappointed in vodacom. Im paying over the R2000 for a contract. And no workable phone. Firstly my tablet broke. I took it to vodacom key west! They sent it to be repaired after numerous trips to them a month later it returned and had the same problem, it didnt switch on. Then after another 3 months they aparently gave me a new tablet. The batery only goes up to 38% then dies, and only has 50% sound.. and that after waiting 4 months!!! Then I had a problem with the account. Some bright spark upgraded 2 wi-fi rooters.. that also took 3 months to sort out. Which we had to exept and still don't understand why we paying such a high account. I had a Huawei p20 which got lost so I went to vodacom and enquiried about insurance. They said I dont have insurance on that phone but I can upgade... which I did. Hence thats where the account problem started. I then received a Huawei y9 that I believed had insurance on but aparently my husband disnt accept. Not knowing this I took my phone into vodacom with water damage. They then told me its not repairable they going to aply for insurance claim cause the phone is insured. After a week or 2 and again numerous visits they told me they cant help me any more I must call there insurances company cause its the huawei p20 thats insurance and not the y9... So I call the insurance company. "NOW this is the best excuse I have ever heard"... The insurance company says its a samsung thats insured because thats the phone using the nr and they cant pay out. Then after explaining my side of the story they said no they not paying out because the phone which was insured is using a prepaid sim. I accualy stared crying and pleaded with the lady. But she said there's nothing she can do and that they closing at 12 for the lockdown and they need her to finish with the call... Image not have a phone and Im a caregiver for a lady off 84. And I can do nothing about it because we on lockdown. I WILL NOT PAY VODACOM ANYMORE TILL THEY GIVE ME A HUAWEI Y9 or P20. And this isnt even half the **** I had to put up with.. VODACOM YOU ARE THE WORST NETWORK EVER. Carol & Marius ***