DD
Deborah D

1 reviews | Active since Dec 2020

01 Dec 2020, 11:05

I never agreed for any additional services!!!

worst service ever.. i have been with vodacom since 2010 but now i wish i never trusted their services. they have added data on one of my contract number without my concern and i had to pay for it. i called them and asked the to cancel, it was confirmed that it was done (cancelled), but then today i got an sms saying data has been added that means i have to pay for it again that is bull s***.... i am so not happy with vodacom, i just cancelled one of my contract with them i know they will still charge me for the services and they will tell me i didn't cancel, i do not trust their service anymore

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2020, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team