I need urgent assistance

Good-day

I have logged a call on the 17 February stating that my simcard is giving me problems and the data gets depleted while on my side it’s not refreshing any social media nor internet the call reference number is ***. The agent who logged the call for me then told me that this will be sorted within 48 to 72 hours but nothing was done. I than called again to check if there’s any progress but I was told to call back again as my matter hasn’t even been checked Patiently I waited and called back just to be told that I must wait for 7 days which ended yesterday(24/02/2020) now I called today (25/02/2020) to be told to wait for 14 days . Really guys ? This is not fair because within 14days it will be a new month , which means I will be getting data for that month . While my issue for February was not solved . Please assist as I need a refund of the data that was not working and I need my network fixed. Please don’t mention load shedding because I don’t use the simcard when there is load shedding since you guys never have network during that time.