1 reviews | Active since Sept 2010
I need to get a New Number after phone gets ******
My phone got ****** earlier this year after which I called Vodacom in March 2018 to block the number.
Upon trying to do a SimSwap onto a new simcard at home, I failed the security questions as I din't know the 5 last numbers that was dialed by the person who stole the phone!!
I asked the Vodacom Shop to assist yesterday, which they couldn't. I was then asked to call Vodacom 111 from a NON Vodacom phone as I could use a Vodacom phone in store?
Vodacom 111 couldn't assist either due to the number be block/cancelled or something.
Summry:
My phone got ******, I blocked it, Vodacom tells me: "Too bad, get a new number!"
Shocking!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)