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Phetole M

1 reviews | Active since Apr 2014

19 Jan 2017, 16:08

I need the Public Protector's Intervention now!!

<p>It seems like I would have to visist the public protector's house as my query is not taken serioulsly. this is the third review I am writing and iIstill haven't been contacted by Vodacom. I am still querying the contract end date for my Router contract since December and January is coming to an end. </p>

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Replies (3)
Vodacom
Vodacom's reply20 Jan 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Feb 2017, 11:19
Official

Good Day Phetole

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

I reveived feedbact that they have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Vodacom Escalations Support

Vodacom
Vodacom's reply10 Feb 2017, 11:19
Official

Good Day Phetole

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

I reveived feedbact that they have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Vodacom Escalations Support