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BM
Bianca M

1 reviews | Active since Nov 2014

21 May 2024, 03:00

I NEED SOMEONE TO MAKE SURE THIS CINTRACT IS CANCELED

On the 11 March 2024, I received a call from your technical department and spoke with Luke.

He advised that the is no network in my area and its not my fault and they are working on it after I logged a call to his department.

He gave me two options 1) to cancel without penalty 2) to keep the simcard and I opened for option 1 to cancel.

He advised me someone from retention will call me,yes someone did call but they called my router number .

This person did not look at the notes because my number is 0766....83.

Only today when I called I was given the email address.

I called on 22 April 2024 and spoke with Rohan, on the 24 April I spoke with Lungile and to

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Replies (2)
Vodacom
Vodacom's reply21 May 2024, 07:29
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

BM
Bianca M's update22 May 2024, 06:01
Reviewer Update
What saddens me with your poor service is to call a person once and if they miss your call you don't phone back again.

If this issue with my contract is not resolved or sorted I will involve my lawyers.

I was informed by Luke your technician to return the router of which I did, now on the 20th you came to my account to debit it and yet I norlonger have your router.