I NEED PROPER REPORT FOR MY INSURANCE SO THE CAN OAY FOR MY FONE REPAIRS

Im fustrated with the vodacom as i sent my fone for repairs and i needed to claim from my insurance,i was given the report srating FONE NOT CHARCHING,LCD SCREEN BLANK,i sent it to my broker but then he said insurance required the reason why fone not charging ,foned vodacom the lady i spoke to gave me an attitude than evenyually asked for email address to send report which she never sent the whole day,the next day when i was off i went to ask for an emended report as per insurance stating the reason why fone not charching,but i was given the different report ,sent it to my broker he called me and said he submitted the first report they gave me as FONE NOT CHARGING ,why are they changing the report now,anyway he said he will submite again ,then after a week when i asked my broker if there is any feedback from the insurance he said,the insurance enquiring the change of report so he has been liasing with vodacom regarding my report they sent him different differen one,and they said customer collected the device,so yes if i collected my device which i had to use my credit card to pay for these repairs hoping my insurance will cover and i will replace that money since im trying to pay and closed off my credit card,my insurance did not state they wont pay but they only need the correct report from vodacom which it has been such a hustle to get it,now my broker is sitting with 3 different report from vodacom now my insurance wont pay until they recieve the proper report from vodacom

IS THIS THE KIND OF SERVICE WE PAY FOR????