I need my money reversed.

I got paid earlier as the majority of people in the corporate world, so i went to the bank and deposited my monthly premium for the to reconnect my phone as they disconnected it, on the 31st of December 2015, Vodacom deducted R1017.00 and 3 x R339.00, after i have personally deposited R1017.00 fro my phone to be reconnected. I've been in contact with their accounts division for them to reverse my money but they aren't helping at all, all they say is \It's in process"which i don't find helpful."""