I Need my money back

Vodacom shop at Baywest mall, at Gqeberha or PE.i bought a Sumsung cell phone as the Sumsung cell phone I had at that moment has to be sent back to; as my 1st Sumsung was malfunctioning. The 1st cell phone was forever on black and white theme. So I had to send it back after lots of failed attempts to rectify the problem

Now I could not stay without a cell phone and I did not know how long would it take to receive it back. Upon getting to Vodacom I explain all that. Then me and my husband we chose the cell phone, oaid for. The Vodacom person under Diane Marrill clone the so that I can retain my contacts and my apps. After finishing we noticed that Vodacom cell has the same malfunctioning problem.

We pointed this problem and indicated that we are unable to take home Vodacom cell phone. The person who was helping us requested us to give her time to try and resolve the problem. Upon trying she was able to resolve my1st Sumsung problem but VOCACOM CELL PHONE REMAINED WITH THAT PROBLEM. It was all black and white. At that moment we had spent three hours in the shop. We had to spend more money on food since we had our 7 year old daughter with us.

We went back to the shop, she was left alone as it was closing time, the problem was not resolved. The Vodacom lady assured us that what she had done will take few hours. If by the morning there is no change we can bring back the cell phone. We indicated that Baywest if furthest to where we reside so it would not be possible to go there the next day, and then she said to me I need not worry there is a seven-day-money-back guarantee. That when we took the phone. We did not trust that the problem has been fully resolved with our 1st Sumsung cell, as the colorful themes had a tendency of reverting to the black and white theme. Hence, I also thought that there is a highest possibility of the new cell phone to have the colourfull theme as promised.

My 1st cell retained the colorful theme and Vodacom cell stayed with the black and white theme. So my husband toot Vodacom cell phone back, it was still having the problem. We requested our money back. Now the story changed. There is no refund fir the cell phones.

The worse part is that this is told to us afterwards. They are referring us to their website. We have not even once used Vodacom's cell phone. Their cell was touched ONLY BY VODACOM SFAFF YET THEY LIE TO SAY WE HAVE USED VODACOM CELL PHONE PHONE WIRTH R3300. I am shuttered by Vodacom service. I was misled now they do not want to give me back my money. When I ask for their ombudsman' s contact details they have indicated cited that they do not know. They are keeping our money for more that a month now. M My husband went to the shop Friday 20th October 2023, the manager that was in store did not assist him.

Really can people stoop that low to take money from the customers?