I need my connection up again

I am disgusted at the level of service I'm receiving from Vodacom agents.

For the past 2 weeks I have been experiencing interruption to my connection. Last week I have meetings and i work from home.

I had to travel to work on Tuesday, Wednesday and Thursday. My work is about 25km going and back that's 50kms.

I had to spend money on petrol just because of Vodacom and on Friday I called and reported the matter coz it was continuing. Monday again no change and had to drive to the office again and today.

On Monday I was called by Jabulile Mpanza who said she will dispatch technician at my house today ( 26 May 2026) and she will call me .

The whole day yesterday there was no connection and even this morning .

I called Vodacom and I demanded to speak to her as she said she will call me today. I was answered by a very incopentent agent at *** by the name of Carroline I called at around 8am she put me on hold for 10min and said she's transferring me to a squad leader by the name of Verando Van heerden and gues what no person on the other side she simply transferred me back to the line.

Wooow what a service from Caroline.i laying an official complaint about Caroline can a senior manager in customer service listen to that call and tell me the outcome.

Futher more I have no internet and Jabulile has not called me yet for an update this is unacceptable. I demand Vodacom to fix my connection which I'm paying for

My ticket number CINC 1352 501 number is *** Vusi Jantjie