DM
Debbie M
1 reviews | Active since May 2019
21 May 2019, 15:17
I NEED HELP FROM SOMEONE WHO CAN HELP !!!!!!!!! NOT
I am appalled by the service given from the CEO Office Boitumelo Nhlapo Ref: EC-1RYA-4UAIY9. She has received this Complaint on the 22nd of March and still its not resolved. Can I ask if I can PLEASE get HELP from SOMEONE ELSE this is a case with Forensics (Whom are ***********) and they have a 1 track mind-set when it comes to their responses. My Mother erroneously started getting debited since 2017 and they seem to refer this to a 2006 contract as proof of why this debit is happening. PLEASE consider my mother was not debited for this prior to 2017. PLEASE CALL ME TO DISCUSS!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 May 2019, 16:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 May 2019, 16:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
22 May 2019, 12:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
RegardsVodacom Consumer Website Team
Vodacom's reply22 May 2019, 12:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
RegardsVodacom Consumer Website Team