LL
Luzundi L
1 reviews | Active since Jul 2022
07 Jan 2025, 09:29
I need help!!!
Is there ANY WAY that we can SPEAK to a human consultant at Vodacom? I just ordered a home WiFi online, it hasn't arrived yet but I want to cancel it because of signal problems that we've been experiencing for more than 2 months now ..
But I can't seem to cancel it, because you can only speak to a damn ROBOT that can't help you!
I have send emails upon emails.. but nothing happens. Can someone help me PLEAAASE!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jan 2025, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2025, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Luzundi L's updateReviewer Update
07 Jan 2025, 10:13You can not contact me by phone because Zastron hasn't had Vodacom signal for almost 2 months now. You will have to contact me by email.
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Luzundi L's update07 Jan 2025, 10:13
Reviewer Update
You can not contact me by phone because Zastron hasn't had Vodacom signal for almost 2 months now. You will have to contact me by email.
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Luzundi L's updateReviewer Update
08 Jan 2025, 08:24Still nothing, no one contacts you. I need Vodacom to fix the issues we are experiencing with the network since November. We are paying for home WIFI routers but can't use it.
We can not make or receive calls, whatsApps or emails? So we can't even report our problems.
Vodacom, you were always the best network, come on guys, help your customers!
We can not make or receive calls, whatsApps or emails? So we can't even report our problems.
Vodacom, you were always the best network, come on guys, help your customers!
LL
Luzundi L's update08 Jan 2025, 08:24
Reviewer Update
Still nothing, no one contacts you. I need Vodacom to fix the issues we are experiencing with the network since November. We are paying for home WIFI routers but can't use it.
We can not make or receive calls, whatsApps or emails? So we can't even report our problems.
Vodacom, you were always the best network, come on guys, help your customers!
We can not make or receive calls, whatsApps or emails? So we can't even report our problems.
Vodacom, you were always the best network, come on guys, help your customers!