I need help

I made a purchase of clothing items on the Vodastore on the 30th of July 2024 using my bank card. My bank account was debited for the value of transaction, being R328. The status of the transaction on the Vodastore reflected as pending for a few days, however, it then changed to cancelled. I tried to call 082135 and also sought whatsapp assistance from Tobi, however, there is no option for Vodastore on both mediums. I visited my local branch and was requested to send an email to *** and attach a screenshot of the purchase, which I did. I received an email stating that this service is no longer dealt with by customer care but is dealt with by contacting 082135 or using the chat service. I am extremely frustrated as I am being pushed from pillar to post without resolution of the challenge I am facing. All I need is to be refunded for the purchase that I paid for. The reference number for my order is ***.