DF
Delanie F
1 reviews | Active since Nov 2017
13 Nov 2017, 09:23
I need help
Can anyone give me some advise and or a contact name and number at Vodacom head office of someone who would be willing and able to help us?
Vodacom Complaints Vodacom
I am extremely upset! Vodacom online made a mistake when we upgraded my son's cellphones on the 15th of September this year. After numerous emails and phone calls we were told that we should return the phones so that the contract could be reversed. We would then be able to re do the upgrade to the correct contracts.
My children are stil sitting without phones and we have been struggling with Vodacom all this time to correct the mistake Vodacom online department made when we upgraded online. After almost Two months the problem stil has not been fixed. Vodacom is billing us for the contracts even though the kids do not have the phones.
Please tell me what more I can do as I am truly at Witt's end!! We are paying for something we don't have and can't use!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Nov 2017, 10:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2017, 10:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Nov 2017, 12:36Good Day Delanie Flanegan
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per REF: ***.
Regards
RO
Best regards,
Vodacom's reply22 Nov 2017, 12:36
Official
Good Day Delanie Flanegan
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per REF: ***.
Regards
RO
Best regards,
Vodacom's replyOfficial
29 Nov 2017, 12:52Good Day Delanie Flanegan,
Thank you again for taking the time to voice your enquiry. Kindly note that I just made telephonic contact with Pieter to confirm that contact was made yesterday. All relevant documents to be sent.
Regards
RO
Best regards,
Vodacom's reply29 Nov 2017, 12:52
Official
Good Day Delanie Flanegan,
Thank you again for taking the time to voice your enquiry. Kindly note that I just made telephonic contact with Pieter to confirm that contact was made yesterday. All relevant documents to be sent.
Regards
RO
Best regards,