I NEED CLARITY AND ASSISTANCE

Dear Vodacom,

I do have a couple of question in re my January 2026 balance and a sudden change to another R500 addedd, why I do not know. I paid R4000 already and as my retainers are coming in I will settle the account on or before 18 February 2026. Please assist me, throughout the month of January 2026 my balance was R6238.89, suddenly just before the 31st of January it changed to R6798.00, who or what happened that I must be punished with that escalation???