I need answers please...

Please explain to me how I can apply for one contract at 11am in the morning, supply my bank statements and have it approved with in an hour, all while being kept in the look every step of the way, got the phone, all sorted...

Then the same day a few minutes after that I apply for a 2nd contract, now they saying the bank statements are no longer valid, I need to print bank statements not available to me yet, no one wants to help me and I get no notifications about jack ****...

I went to the store many times now in 2 days, no one can help, no one seems to care. Your customer service is in the toilet just like you stock price...

I need answers please... I don't want to go to mtn but I will...