I need answers from Vodacom

I queried my statement with customer services and a team leader, a call was escalated for the following queries: Why am I being billed for epic bundles for the amount of R276.00 which I never requested, I signed up for a 1 gig of data for the amount of R149 however, I'm being billed for R218.14. I receive sms's from vodacom stating that I'm out of bundle yet when I follow the *111# to see my balance I have a positive balance of which I have screen shot of. I received a response from vodacom stating that they have checked my data usage and it's true and correct and they will waiver the amount I'm querying out of goodwill. How can it be true and correct if the system is sending me out-of-bundle sms's when I have data? I need answers regarding the epic bundles and the 1 gig of data which I am being billed extra for. Can Vodacom please check their records and advise what the amount is that I'm actually liable for???