1 reviews | Active since Jan 2017
I need a more competent service provider
<p>I recently did an online upgrade. This has been a dsaster fom the start. In November I was billed an Additional R1800 which after many attempts to rectify they are todate still processing the claim. Then December had a correct bill and now my January Bill is R4550. I am being billed for 2 packages on my only number and while the call centre agree that one number can not have 2 packages they are not sure they can fix it beofre the debit goes of so I have had to cancel the debit order in an attempt to stop the debit. How can an upgrade go this wrong........</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for bringing this incident to our attention.
The reported instance has been reviewed and addressed, kindly refer to our correspondence.
Best regards
Elroy
Thank you for bringing this incident to our attention.
The reported instance has been reviewed and addressed, kindly refer to our correspondence.
Best regards
Elroy
I am not sure who is attending to my query but they are not able to understand this matter. I am on a red advantage package and I want the refund for all other debits refunded. Whats hard to understand. I should have a credit on my account for this month not an account of R1800 which is more than the monthly subscription. Can someone who understands please work on this account.
I am not sure who is attending to my query but they are not able to understand this matter. I am on a red advantage package and I want the refund for all other debits refunded. Whats hard to understand. I should have a credit on my account for this month not an account of R1800 which is more than the monthly subscription. Can someone who understands please work on this account.