I MUST PAY FOR VODACOM *****!!!

In Dec2014,a sim-swap was done on my number.This was done without my permission therefore there must have been someone from Vodacom helping.I noticed I lost signal & when I phoned customer care,they said sorry,with it being Christmas eve,they will be closed for the next 2 days.When they could help me,they told me I had no signal because there was a sim-swap done.The bill was sitting on R29820 none of which was mine. This money was still debited from my account.They re-activated my sim card & a week later,my number was sim swapped for a second time in which they spent R12000 which was debited from my account. My number was suspended for7months for ***** investigation.Now that its investigated,VODACOM want me to pay for that subscription for the 7 months they took to investigate. This is ridiculous. I must pay for their incompetence.But I said ok,if I am entitled to the minutes & data accumulated over the7months.They said We will be entitled to 1 month as it only carries over for 1 month.One of VODACOMS TRUSTWORTHY EMPLOYEES made this ***** possible. One of VODACOMS EMPLOYEES took 7 months to investigate,and now you want me to pay for it.I refuse.The reference no: S3-8A975-5G41