I Mr Jacobs was misl...

Item: Vodacom
Rating: 1
Author: nerene J

I Mr Jacobs was misled with changing by cellphone contracts to more data and less minutes with no extra charges but my Bill end September was R1000 more I contacted the customer service and I was told that the agent provided me with the wrong information trying to call Vodacom and no replies I need my money back

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Replies (1)

Vodacom's replyOfficial

25 Oct 2023, 07:39

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 Oct 2023, 07:39

Official