I might have lost my phone
I took my iPhone XR to Vodacom Hemingway’s on the 30th November 2019 for a screen repair. Till today I haven’t received a call not a quote from them with regards to the phone. When I call them to find out, they say the phone isn’t there, I called Vincent Vodacom they say it’s not there either it’s been sent to Hemingway’s and Hemingway’s doesn’t find it. The only thing I got from them was the receipt with Seq no. 652223. I don’t know whether it’s not prioritised because I’m not a voda customer or what. What if they lost my phone or it’s still sitting under the counter.
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Vodacom's replyOfficial
11 Dec 2019, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2019, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Dec 2019, 20:50NO one has contacted me yet instead I made a call this afternoon, and the answer that I got was that, they can’t trace the phone and it’s not in Hemingway’s (where I had booked it in) nor is it in Vincent. I don’t have a phone as it is. Did VodaShop Hemingway’s lose my phone because if it is then someone’s must be held accountable. I’ve got the booking receipt, which is the only thing I got from them ever since. I am stranded and want my phone back
's update11 Dec 2019, 20:50
Reviewer Update
NO one has contacted me yet instead I made a call this afternoon, and the answer that I got was that, they can’t trace the phone and it’s not in Hemingway’s (where I had booked it in) nor is it in Vincent. I don’t have a phone as it is. Did VodaShop Hemingway’s lose my phone because if it is then someone’s must be held accountable. I’ve got the booking receipt, which is the only thing I got from them ever since. I am stranded and want my phone back