MT
Mogamat T
1 reviews | Active since Mar 2015
18 Jun 2021, 08:34
I made a payment on ...
I made a payment on there self help services in canal walk store on my contract in April but it didn’t reflect on my payment bill and still showing that my account is overdue then I had to email them my payment a pop but never deducted of my bill it still show that I’m over due
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Replies (2)
Vodacom's replyOfficial
18 Jun 2021, 09:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2021, 09:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jun 2021, 12:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regard's to your query. You can make contact with our Accounts Team on *** (free from any Vodacom simcard) to confirm if they have received your mail that included the proof of payment for the amount to be allocated. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2021, 12:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regard's to your query. You can make contact with our Accounts Team on *** (free from any Vodacom simcard) to confirm if they have received your mail that included the proof of payment for the amount to be allocated. Regards Consumer Website Team
Best regards,