I made a call to their customer service number and was on hold for 37 minutes

Item: Vodacom
Rating: 1
Author: Robert C

I made a call to their customer service number and was on hold for 37 minutes. I had to put the phone down. It is totally unacceptable. A very serious matter needs to be sorted out, and they cannot even answer a phone.

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Replies (1)

Vodacom's replyOfficial

06 Dec 2024, 08:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply06 Dec 2024, 08:38

Official