BD
Bruce D

1 reviews | Active since Feb 2011

07 May 2016, 19:44

I'm STILL waiting.

<p>I'm STILL awaiting your so called "contact".&nbsp;</p> <p>&nbsp;</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"><span style="font-weight: bold;">Is this called service?</span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">My message to Tumelo after he said that I could contact him directly regarding ANY issues with my Vodacom signal:</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">Tumelo, you were at my house about 20 days ago to install the 4G booster. That thing only works when I am in a radius of about 5m of it. I have been battling with voice quality in my bedroom now ever since the 4G booster was installed. When I stand next to the booster then I get fantastic signal strength but in my bedroom (12m away) I get 0.75mbps as a download speed and 0.33mbps as an upload speed.&nbsp;</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">Voice quality just goes for a ball of zero.&nbsp;</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">People can't hear me and I can't hear them.&nbsp;</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">Come do something - TOMORROW.</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">This was his response.&nbsp;</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">Please log your call on 082155</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">This after he told me to contact him DIRECTLY at ANYTIME regarding my Vodacom signal strength.</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">What now?&nbsp;</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">Worthless promises?&nbsp;</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">When we had an appointment for the installation of the 4G booster. When I called him the day AFTER our appointment date he told me he thought we had an appointment the following day. I'm an adult and plan my days carefully because I'm a business man. I HAVE TO HAVE a great 4G connection AND great voice quality.&nbsp;</span><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><br style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;" /><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">I'm VERY disappointed with Vodacom's service and coverage.</span></p>

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Replies (1)
Vodacom
Vodacom's reply08 May 2016, 05:39
Official
Thank you for making us aware of your complaint. A consultant will review make contact with you to assist.  Kindest Regards Consumer Website Team