I'm sorry I cannot help you.

<p>On Thurs I try to buy data using the Vodacom App. 250MB. It keeps telling me it hasn't gone through. I check my account details after each try and it hasn't registered any data bought. I try this a few times and eventually give up and switch over to *111#. Immediately I get my data and my account is debited and I'm happy. Then my phone starts beeping. All the failed attempts suddenly go through leaving me with stacks of data (to be used in 30 days) and no airtime (midmonth). </p> <p>I phone customer care and a friendly lady speaks to me. She says a reversal can be organised. Laboriously takes all my details and after 30 minutes very happily informs me that she cannot help me and cannot put meverything through to anyone who can. She will register it and escalate it and it will be sorted after 1-24 hours.</p> <p>I try to phone back on Friday but the call kept being cut off.</p> <p>I phone again on Saturday. Speak to another lady who listens to my story and informs me that she cannot help me but the Solutions department can. My problem SHOULD be sorted within 24 to 48 hours though. </p> <p>Transferred to solutions department. She says she can help me. Lady looks at my information and discovers that no-one has touched my ESCALATED query. She escalates it again and says she cannot help me. It will take up to 72 hours to fix this. I ask to speak to someone who can help me. She gets back to me and says the department is closed and they can only start to help me on Monday. 96 hours later. I ask to speak to someone who can help me. She keeps repeating information that I did not ask for. I ask for compensation for the inconvenience. I am put on hold and then Vodacom hung up on me after I sat on the phone waiting for service for nearly an hour.</p> <p> </p> <p>As a result of a glitch with their app I cannot use my phone as I have no airtime and I have been told to not use the data-FOR FOUR DAYS or perhaps more.... who knows. </p> <p>I want compensation for this. Will my account be decreased this month for the inconvenience and bad service. Will I get an airtime voucher? Free data? How am I, as the customer, going to be serviced for this mistake that Vodacom has made? </p>