I'M SOOOO ****ED, ANNOYED WITH VODACOM

<p>I called vodacom in December 2016 to do an tablet upgrade for my contract for ********** 129 , it took weeks for it to be delivered at my house after aclling numerous times, then when it arrived it was not what my mother wanted this was in January 2017, I called vodacom again to reverse the upgrade and arranged to the device to be collected at my house that also took 3 weeks until this was escalated to RAM the collecting people **** and said they came to my house but there was no one come to find out they went to the wrong house which is number 43 not number 45 my mother saw them hooting at that house and phoned me to say she just saw the Ram car at number 43 , Finally one of the managers at Ram phoned me to arrange the collection which was done 20/02/2017, I called vodacom on 21/02/2017 to reverse the upgrade as advised by their upgrade department agent, they confirmed that i would not be debited for the upgrade as this was still before cut off date but 28/02/2017 i was debited R249 instead of R109 , when i called I was told that the reverse is still pending</p> <p> </p> <p>I phoned again 1 ,2 and 3 March finally got some assistance on the 16th of march, that agent he also told me the samething the reverse is still pending he offered to phone me after 15mins i gave him my other number ********** 447 and he did with confirmation that this has been escalated and I need to be refunded the difference keep in mind i have all these calls recorded if u need all the names i can even forward , I was debited again yesterday R249 , which means Vodacom owes me R280 I just phoned again 30mins ago still my query is not resolved as usual i was placed on hold eventually the call got cut off , I WANT THIS CONTRACT CANCELLED AND I WANT MY REFUND ALSO</p> <p> </p> <p>I can only be contact on email during working hours ********** or **********