1 reviews | Active since Jan 2016
I'm paying for the damaged Sony cellphone
I took a cellphone contract with Vodacom. The Sony Z1 was advertised as waterproof. As soon as I took some few shots in water, the cellphone developed some problems, until it could not function at all. I took it back to Vodacom Fourways, which in turn took it in for checks at Sony.<br> <br> Sony returned it and stated that it is not repairable. Vodacom refused to replace it. This meant that I had to pay for the contract even though I did not have a phone on me. I stopped the debit order at the bank as Vodacom managers were not willing to help me. The customer service at the contact center indicated that they cannot assist me because Vodacom Fourways is a franchise.<br> <br> I am not happy with the way I was treated. They handed me to the lawyers who harassed me on the phone, and also sending endless text messages.<br> <br> I need my case to be treated with respect and dignity.
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
