US
Umusa S

1 reviews | Active since Feb 2015

01 Feb 2015, 19:46

I'm giving up on you

I've been trying to apply for a contract for almost a year now. <br> <br> Every time I app**** I got declined without a reason why till my last application where I was told that I don't have accounts in my name which is what they base my contracts on. <br> <br> My question is this, why the hell Arent your call centre agents open about this? <br> <br> Why must one get frustrated before they come out clean? <br> <br> Quite frankly as much as I want a Vodacom contract I'm gonna apply elsewhere maybe there you'll consider giving me what I want. <br> <br> If you type my phone number you'll see the exact amount of times I've app**** and been declined, as far as I'm concerned you guys don't care about the smaller clients. <br> <br> Why doesn't Vodacom have any measures in place for those people who want to get contracts for the first time? <br> <br> The closest I probably ever got what when they told me they'd give me a SIM card with no device, what am I gonna do with a SIM card and no phone? Stand and fish for signal and make calls with my hands? <br> <br> I hate the fact that such a big company has people that don't think and don't want to go out of their way to help smaller clients. <br> <br>

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 13:08
Official
Hello Ushongwe,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team