1 reviews | Active since Jul 2016

01 Jul 2016, 08:43

I'M ENOUGH WITH VODACOM CONTRACTS

<p>I HAVE BEEN A LOYAL CUSTOMER FOR MORE THAN 5 YEARS WITH VODACOM AND HAD MULTIPLE CONTRACTS WITH THEM BUT LATETLY THEIR SERVICE HAS DEPRICIATED . SINCE FROM THE BEGINNING OF THIS YEAR I HAVE BEEN CHARGED EXORBITANT FEES WITHOUT ANY EXPLANATION OR WHAT SO EVER .I HAVE TAKEN A DECISION TO PAY OFF ALL OF MY CONTRACTS I HAVE WITH THEM. I'VE PAID TWO OF MY CONTRACTS OFF IN FEB 2016!!BUT THEY STILL DEDUCTING FOR ONE OF THEM TILL TO DATE!!!! I'VE CALL THEM SEVERAL TIMES AND THEY KEEP ME HOLDING ON FOR HOURS .AND THEY TELL ME THAT MY MATTER IS BEING EXCALATED AND THEY GONNA CALL BACK AND THAT NEVER HAPPENES. CALLED THEM BACK SEVERAL TIMES TO NO ASSISTANCE. I'M ENOUGH NOW.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2016, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team