1 reviews | Active since May 2010
I'm done with Vodacom
<p>Added 2 gigs of data on the first of June. Normally get through a month with 1 gig, it is the 7th of Jun and my data is depleted. Got wifi at home and at the work. Never had this issue before.</p> <p> </p> <p>Upgraded my one contract but got billed Vodacom to Vodacom EVEN BEFORE THE CONTRACT MIGRATED!!! Please explain how this is possible.</p> <p> </p> <p>The last couple of weeks I've been having endless issues with Vodacom. From endless upgrade issues to missing data to incorrect billing. I think it is time for a change and Vodacom is definitely not on the list. Won't recommend to anyone.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
As discussed, we have assisted with your query.
Kind regards
TS
Consumer Website team
Dear Customer,
As discussed, we have assisted with your query.
Kind regards
TS
Consumer Website team
Thank you for getting back to me and resolving my queries. I have unknowingly used the data while using a streaming service which ended up consuming my data bundle. Big thank you for still crediting me with a 1Gb data bundle. I have also received the credit note for the Vodacom-to-Vodacom billed about which was incorrectly billed.
That being said, where you put out 1 fire you start another one. I've loaded a 250Mb bundle on one of my numbers and notice on the pro-rata inovice that i've been double billed for it. Can you please investigate this and get your system in order!
Thank you for getting back to me and resolving my queries. I have unknowingly used the data while using a streaming service which ended up consuming my data bundle. Big thank you for still crediting me with a 1Gb data bundle. I have also received the credit note for the Vodacom-to-Vodacom billed about which was incorrectly billed.
That being said, where you put out 1 fire you start another one. I've loaded a 250Mb bundle on one of my numbers and notice on the pro-rata inovice that i've been double billed for it. Can you please investigate this and get your system in order!