1 reviews | Active since May 2017

16 May 2017, 14:34

I'M DONE!!!

<p>Last month I had a problem with Vodacom deducting monies they claimed I still owed them. After many frustrating calls, mails and a hello peter I eventually paid the full amount still not happy at ALL! Then they magically gave me a R300 kredit on my account. I then stopped my debit orders with them sothat I could pay via EFT. But this morning a debit order went of and now once again I am in a -250 in my bank account!!!! What about my so called credit???? These people are ffing up ! Im sick of it! Ready to move to another subscriber! </p>

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Replies (2)
Vodacom
Vodacom's reply16 May 2017, 15:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 May 2017, 08:53
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,