I'm being harassed! Please help!
<p>My name is Samuel Naidu, my number is ********** 216.</p> <p>I recently returned from a 3 year spell in Dubai and bought a NEW sim card. A few weeks ago I was getting phone calls from different companies asking for some guy who owes money. I thought my line was crossed with someone else, so I called Vodacom and was told that numbers which are not in use get recycled. So I guess this cheap-ass company needs to recycle numbers to save money. The solution I was given was to accept every harassing call and explain to each one about Vodacom's recycling of numbers.</p> <p>I was offered no other solution so I had to do this. Now, I'm getting phone calls from people saying I stole their phone and threatening me?! I called Vodacom again for a solution and they could not give me one. I said can you please escalate this issue to someone who can help with this and the person dropped the call. What kind of service is this?? I've been in the service industry for 16yrs, this is not a difficult one to solve if you wanted to.</p> <p>Is this my fault that your cheap company recycles numbers?? Who's problem should this be to solve?</p> <p>"Apologies for the inconvenience sir, we'll have another sim card RICA'd and sent to you to replace this one that's causing the problem". Is that difficult? Does that require escalation? Do you need your CEO's approval to solve this?</p> <p>Someone in the right position, pull your thumb out and do your job! I am getting harassed because YOU recycle numbers! You cheap skates! I bought a NEW sim card, this is not my problem, it's YOURS! So solve it!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Vodacom,
Thank you for your generic, computer generated response, it's much appreciated.
Its been 3 days and nobody has contacted me, surprise surprise...
Kindly advise what's your definition of "due course"? It would be nice to know when I will receive help with my problem.
Regards
Dear Vodacom,
Thank you for your generic, computer generated response, it's much appreciated.
Its been 3 days and nobody has contacted me, surprise surprise...
Kindly advise what's your definition of "due course"? It would be nice to know when I will receive help with my problem.
Regards
