1 reviews | Active since Jul 2015
I'm a very upset
<p>Debit DATE I agreed upon when I took a contract was on the 15th and I was informed by the consultant that when I take a contract they will deduct only 98 rand of connection fee and the subscription they will deduct on the 15th of the following month I then went to the bank to deposit 98 rand as I was informed that they will only take R98 within 24 hours I then received an SMS notification stating there was a back out in my account strange enough vodacom consultant said the will debit 98 but to my surprise they tried debiting 298 including subscription so there wasn't enough funds thats then I contacted the vodacom call centre and I got a very rude agent who told me I state its none of their business I must consult with the store if this is how vodacom treats their clients I never felt valued with the service I received from the call centre now I just got an SMS stating they will deduct 398 of which 100 is charge that they never received the money when they tried debiting vodacom consultant misleaded me they only wanted to make sales that's all that mattered to this consultant I will not be paying for this extra charge its not my fault as the agent said to me I must only pay 98 rand for connection fee vodacom stop misleading people as u will loose lot of customer because of this the only money I'm prepared to pay is 199 rand for subscription and 98 rand for connection now I have bank charges because of this stupid consultant who wanted to make sales vodacom do not debit that extra 100 in my account </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
