"I know and acknowledge that my service is poor and I lie but if you cancel,you'll pay R4000"

I think they've become too big to care about clients; they approved my fibre application and had to wait until they sent installers. When the installers came, they did half a job or at least that's what their consultant says when I call the call centre. I phoned yesterday and the lady went as far as telling me the technician was going to attend to me today on the third of December 2024 at 10, when he didn't arrive, I phoned again and the consultant said no technician was dispatched to my place, if I cancel, they threaten to block any provider from helping me, either that or I pay close to R4000 . Don't allow them otherwise you'll be stuck like me.