EJ
Elroy J
1 reviews | Active since Nov 2023
27 Feb 2024, 17:17
I keep on paying for...
I keep on paying for services that im not even aware of , i get told its sorted everytime , then the nextime same story , im gatvol now
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Replies (2)
Vodacom's replyOfficial
28 Feb 2024, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2024, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Feb 2024, 13:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided, relevant credits requested and processed.
As per our telephonic discussion, we processed a credit for the content service charged on your January invoice. As discussed, the credit includes your proposed invoice and will reflect on your February invoice. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided, relevant credits requested and processed.
As per our telephonic discussion, we processed a credit for the content service charged on your January invoice. As discussed, the credit includes your proposed invoice and will reflect on your February invoice. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Feb 2024, 13:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided, relevant credits requested and processed.
As per our telephonic discussion, we processed a credit for the content service charged on your January invoice. As discussed, the credit includes your proposed invoice and will reflect on your February invoice. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the below feedback was provided, relevant credits requested and processed.
As per our telephonic discussion, we processed a credit for the content service charged on your January invoice. As discussed, the credit includes your proposed invoice and will reflect on your February invoice. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team