AT
Arno T

1 reviews | Active since Jun 2015

14 Jun 2015, 19:52

I keep on fixing Vodacom's mistakes 4 times

On 13 May I called the Vodacom data call centre to resolve a data error on my account and at the same time buy a data bundle. The agent helping me convinces me to rather take a larger 3 gig bundle that will be active for longer - 90 days instead of 30 days - and I agree. Now 30 days later the bundle with approx 2 gig data left has disappeared from my account and the call centre says now it was only valid for 30 days. Now I have to wait again for Vodacom to take their time to fix their errors. In the meanwhile I have no option but to buy more data to stay in bundle so vodacom is making more money of me...it's called ******ION!!!!<br> <br> This is after the previous 3 debacles in 3 months where they:<br> 1. Switched off my roaming as I landed in London after checking 3 yes 3 times with them the day before to make sure it is on and 3 agents **** through their teeth,<br> 2. I was charged normal roaming data rates whilst I requested in 3 yes 3 calls for Travel Saver to be activated - 2 weeks and several calls later I finally get my credit and<br> 3. I was charged a huge amount for out of bundle data whilst Vodacom's own system showed I was still in bundle<br> <br> Stop the ******ion and get your act together!!!!<br>

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2015, 08:52
Official
Hello Arno222,


Your matter has been attended to and resolved.

Have a wonderful day further.

Regards,

Cassandra