I just want what i paid for!!!

I bought data on Wednesday (06 Oct 2021) at 11h40 on the my Vodacom app under promotions using my bank card. The data I bought was 2GB per day for 7 days for R119. The money left my bank account but the data was never allocated to me.

I called the call centre and I was told that maybe it's a system error with my bank I must call them. I was also instructed to check the Vodacom app to see the status on the purchase and at that time the status said "failed" and the consultant said that means Vodacom didn't get the money. I then called my bank and they told me that the money had gone through to Vodacom.

I went back to Vodacom call centre as well as the Twitter team. They asked for all sorts of screenshots from the Vodacom app to my bank notifications and I sent it. But still the data wasn't allocated. The consultant said that she will give me courtesy data which I can use while the matter is being handled but after midnight I should be sorted.

Midnight came and my data didn't come through. Following day (Thursday) I sent a DM to Twitter and they first accused me of lying and even asked that I send a screenshot of my balances. I was annoyed but I sent it. After that they sent me 2GB which they then came back and said to me the problem is solved coz the 2GB will be valid for 7 days. I told them that's not what i bought.

I even asked if they really worked for Vodacom coz if they did then they'd be able to see which data I bought and not that nonsense they were saying to me. I called the call centre again and the lady I spoke to apologised on Vodacom's behalf as well as on the Twitter team's behalf. She promised to escalate the matter to the technical team and to also check on me before she knocked off (4pm) she never got back to me.

Instead I got 2GB of data and I assumed the matter was sorted. Midnight came and the data for Friday didn't come through which meant the issue wasn't sorted. I waited for someone to call me and give me an update but no one did. Until i called and the consultant I spoke to simply put me on hold for half an hour until I got cut off.

Like an idiot who had nothing better to do with his time. I called again and I was assisted by a very pleasant consultant who even managed to send me a query reference number A2-OW18-ZMSTC. I would like to make it known that while I was talking to the consultant I was driving to my grandparents place (Ndwedwe - malangeni area) when I got there I was told that the network left around the afternoon and they not sure when it's gonna come back.

Guess what, the entire weekend Vodacom network coverage was nowhere to be found, leaving thousands of people without any means of communication. Including myself and I wasn't able to receive a call from a technical support consultant due to no network coverage. On Monday evening 11 OCT 2021 the network came back and I got messages from Vodacom telling me the matter was closed. I rushed to check my data but it wasn't there.

I then proceeded and called Vodacom and I was adviced that the matter was closed because the tech support consultant couldn't reach me...okay I understand that but who's fault was It? Isn't it Vodacom's duty to see that one of the areas they service has lost signal and fix It? What the hell is going on with this network?

Anyway the call centre consultant told me that she will re-open the query and I will be called the following day. I was happy with that but guess what? The network disconnected again a few minutes later and never returned for the rest of the night. As i type this it's the 12th of Oct 21(Tuesday), 18h04pm. And the network hasn't returned. So the data that I bought last week would depleting at midnight today. If I had received it. What a joke! Also it's been 4 days here without any Vodacom network coverage. Meanwhile every citizen of this area only uses Vodacom.

People aren't even able to purchase electricity through those flash machines because there's no network. The network is gone to a point that it doesn't even say "emergency calls only" it's absolutely gone so people can simply just die here and Vodacom doesn't care and they'd still be making money. Anyway I'm not a people's advocate here I'm simply just disappointed and disgusted by this kind of service. Anyway back to my matter.

I have lost all faith that this matter will be sorted. I'm annoyed and disgusted by the service I've received especially being the customer that buys as much airtime n data like I do. I'm seriously considering porting my number as soon as I am able to. I didn't wanna have to write this review but it's only the tip of the ice bag compared to what I'm willing to do if I don't get what i paid for. I'm willing to lose 10x the amount I spent buying the data if it means teaching Vodacom a lesson.

I even went as far as telling the consultant that I don't mind even if they manually allocated the data DAILY until I've reached my 7 days. I even went as far as saying. All the data that they sent to me as a courtesy they can even count it towards the data that I'm supposed to receive it's fine. I don't want a refund to my bank I just want my data that's all.

Please be adviced that I'm done calling u guys and the next communication from me will be through my lawyer.